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Refund Policy
Refunds, returns and exchanges
Orders can only be cancelled/refunded if it is still unprocessed. We do not offer refunds for any processed orders as all our products are customised.
Exceptions
In the event that your order arrives damaged in any way, or if there are any errors with the personalisation on our end, please contact us at sales@inthepresentsg.com within 3 working days with your order number and a photo of the item's condition to request for a return/exchange.
All refunds will be made through the original payment method i.e. refund will processed to the same credit card that was used to make payment within 7 working days.
About Us
​In the words of Ellen J. Barrier, “For the gifts that are priceless are the ones that are heartfelt; their roots are within our soul. They are the greatest gifts, of all.”
Here at In The Present, we want to celebrate every moment with you. Turn your favourite occasions into a meaningful, tangible gift – to your loved ones, or even to yourself. All customisations are done with utmost love and care so that you can bring your memories back to life.
As a small, local, home-grown brand, every single one of your orders mean the world to us and we're just so thankful you've chosen to include us in your stories. Please feel free to contact us if there's anything you need or would like to clarify with us; we'll be more than happy to assist you.
Gift Types
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